How To Successfully Implement Outcome Monitoring For Consumer Duty

More than a collection of best practices, this guide is a roadmap to ensuring Consumer Duty compliance and future-proofing your strategy with robust evidence.

Defined by the FCA, consumer duty mandates a shift towards prioritising retail consumer outcomes, moving beyond traditional compliance to a culture that embeds consumer interests at its core. Key to this transformation is effective outcome monitoring— a proactive approach ensuring firms not only adhere to guidelines but genuinely enhance consumer experiences. This guide equips you to navigate this shift, focusing on real outcomes to meet and exceed regulatory expectations. Get the full guide to learn more.