As the financial landscape continues to evolve, regulatory expectations
are becoming increasingly stringent. One such expectation is the
Consumer Duty Board Report, a critical requirement mandated by the
Financial Conduct Authority (FCA).
The importance of the Consumer Duty Board Report cannot be overstated. With the 31st July
2024 deadline fast approaching, firms must prioritise readiness and thorough evidence
collection. A well-prepared report demonstrates your commitment to transparency,
accountability, and continuous improvement in customer service.
In this guide, we will walk you through each step of the process. From organising and
gathering evidence to formatting, reviewing, and securely submitting the report. The insights
and strategies provided are designed to help you streamline the reporting process, ensuring a
smooth and successful submission. Read on to gain a clear, actionable approach to compiling
and submitting your Consumer Duty Board Report.
