This guide to the Consumer Duty Board Report outlines the essential steps firms must take to meet the Financial Conduct Authority's (FCA) stringent requirements by the 31st July 2024 deadline. As regulatory expectations heighten, firms need to prioritise readiness and thorough evidence collection to demonstrate their commitment to transparency, accountability and continuous improvement in customer service.
The guide details the process from organising and gathering evidence to formatting, reviewing and securely submitting the report, providing actionable insights and strategies to streamline and ensure a successful submission.
